Still seeing watermarks after purchase?
This document offers solutions to the most common reasons a watermark may still be visible even after completing a purchase.
✅ The product must be activated
All products are unlocked by signing in to your account.
✅ The watermark was cached by the video app
Your video app may have a cached video frames containing the watermark before the product was activated. It is often sufficient to tweak some of the effect parameters to invalidate the cache.
If changing parameters is not sufficient at re-rendering your clips without the watermark, review some app-specific instructions below.
- Final Cut Pro: Delete Generated Project Files
- Premiere Pro: Clearing the cache
- After Effects: Purge Memory and Disk Cache
✅ The watermark may belong to a different product
Make sure the watermark belongs to the product you purchased, and not a different product.
You may have applied separate products to clips in the timeline. Navigate through the layers of clips and view effects applied to each item in your timeline to verify which plugins are being used.