Transferring Purchases to a Different Account

There are two options for transferring your purchase history from one email address to another. Choose the one that applies to your situation for the fastest turnaround.

A third option, given at the very end of this document, applies to users with multiple FxFactory accounts looking to consolidate purchases into a single account.

Option 1: When you can still sign in to your FxFactory account because you remember the password, even if you have lost access to the associated email address.

If you still know the password to your existing FxFactory account, you can change the email address by signing in through our website:

My FxFactory Account

The account page on our website allows entering a new email address under Sign-in details:

You will be required to select a new password any time you switch to a different email address.

This process is completely entirely by the user, and therefore the fastest option to make the transfer.

Option 2: When you don’t remember the password and you no longer have access to the email address associated with your FxFactory account.

If you don't remember the password and no longer have access to the email address associated with your FxFactory account, you won't be able to make the transfer on your own.

Please follow the instructions below to transfer your purchase history to a different email address.

• Launch the FxFactory app
• Select the Sign Out... command under the Account menu:

• Confirm the action by clicking the Sign Out button:

• As the main window regains focus, click the Sign In button in the upper-left corner:

• When the Sign In window appears, click the Create New Account button:

• Fill up your new email address, enter the desired password twice for verification, and click the Create Account button:

• Assuming that the email had never been used before, a new account will be created.
• Let us know both old and new emails, and we will complete the transfer for you, by emailing us back at support@fxfactory.com or by choosing the Contact Technical Support… under the Help menu:

Once your purchase history has been transferred from one account to another, the old account   ceases to be accessible.

Option 3: When you have multiple FxFactory accounts, and wish to consolidate your purchases under a single email address.

In this situation there is no need to create a new account. Email us at support@fxfactory.com to let us know which email address you would like to use going forward to sign in to FxFactory.