Sending an Apple System Profile

1) Launch the System Information app found in Applications → Utilities, and proceed to Step 2.

If you have trouble locating the System Information app, please read the following instructions instead.

Accessing System Information on macOS 14 and later

On macOS 14, 15 and 26, hold down the Option ⌥ key as you click the Apple menu.

Select the System Information command, which replaces the usual About This Mac because the Option ⌥ key is down.

Accessing System Information on macOS 12 Monterey

If your Mac is running macOS 12 Monterey, select the About This Mac command instead.

When the next window appears, click the System Report... button to launch the System Information app:

Accessing System Information on macOS 13 Ventura

If your Mac is running macOS 13 Ventura, click the More Info... button:

When the About panel appears, click the System Report... button.

2) As soon as the System Information app is active, it displays a detailed system profile for your Mac. Choose the Save... command under the File menu:

Save your system profile to a file ending in .spx:

3) Attach the .spx file to your email reply.